NEIGHBOURS REVIEWS PRIVACY POLICY
Last updated: 6 September 2026
Welcome to Neighbours Reviews.
We want the app to make finding great local places simple, without making privacy complicated. This Privacy Policy explains what information we may collect when you use the Neighbours Reviews app or website, why we collect it, how it may be used and the choices you have.
Neighbours Reviews is operated by Solves App.
If you have any questions about this policy or your personal information, contact us at info@solvesapp.com.
1. What information may we collect?
The information we collect depends on how you use Neighbours Reviews.
Information you provide to us
You may provide information such as:
Your name
Email address
Telephone number
Information submitted through contact or enquiry forms
Reviews, comments or feedback you submit
Photos, videos or other content you choose to send to us
Information supplied when contacting Neighbours Reviews
Business information submitted when requesting a listing or promotion
If you submit a review, photograph, comment or other content intended to appear within Neighbours Reviews, that information may be visible to other users.
Location information
Some features of Neighbours Reviews may use your location to help you discover businesses, venues, offers or content near you.
We only access precise device location where permission has been granted through your device or app settings.
You can disable location access at any time through your device settings. Some location-based features, such as Near Me, may not work correctly without it.
Device and technical information
When you use the app we may automatically receive limited technical information, including:
Device type or model
Operating system and version
App version
Device language
Approximate location where available
Country or general area
Diagnostic and performance information
App usage and interaction information
Notification or device identifiers
This information helps us understand how the app is being used and identify technical problems.
2. How do we collect information?
Information may be collected when you:
Use the Neighbours Reviews app or website
Search or browse local businesses
Use location-based features
Submit a review or recommendation
Send us a photo, video or message
Contact us
Submit a business enquiry
Enter a promotion or competition
Enable push notifications
Interact with vouchers, offers or other app features
Certain technical information may also be collected automatically by the technology providers used to operate the app.
3. How do we use your information?
We may use information to:
Operate and maintain Neighbours Reviews
Show relevant local businesses and places
Provide location-based features such as Near Me
Display reviews or content you have chosen to submit
Respond to enquiries and messages
Manage business listing enquiries
Provide vouchers, promotions and app features
Send push notifications where you have enabled them
Tell users about relevant Neighbours Reviews updates
Improve the design, performance and usefulness of the app
Understand which sections and features are popular
Prevent fraud, abuse or misuse
Keep the app and its users secure
Meet our legal obligations
We will not sell your personal information.
4. Push notifications
Neighbours Reviews may send push notifications about things such as:
New local recommendations
Featured businesses
Offers and vouchers
New reviews or content
Local updates
Competitions
Important app announcements
You can control or disable push notifications through your phone's notification settings at any time.
5. Our lawful basis for using your information
Under UK data protection law, we need a valid reason for processing personal information.
Depending on the situation, we may rely on:
Consent
Where you have specifically agreed to something, such as allowing location access, receiving certain marketing communications or providing content for publication.
Legitimate interests
Where processing is reasonably necessary to operate, improve, protect or promote Neighbours Reviews and those interests do not override your privacy rights.
Contract
Where information is necessary to provide a service you have requested or to deal with an agreement between you and Neighbours Reviews.
Legal obligation
Where we are required to retain or process information to comply with the law.
Where processing relies on your consent, you can withdraw that consent at any time.
6. Reviews and user-submitted content
If you choose to submit a review, recommendation, photograph, video or other content for publication, you understand that the content may be displayed publicly within Neighbours Reviews.
Please do not include private or sensitive personal information within a public review.
We may moderate, refuse or remove submitted content where we reasonably believe it:
Is abusive, threatening or discriminatory
Contains inappropriate personal information
Is fraudulent or misleading
Infringes another person's rights
Violates applicable laws
Is unrelated to the business or content being reviewed
7. Business listings
Neighbours Reviews contains information about independent businesses, venues and other local organisations.
Business information such as business names, addresses, opening information, publicly available contact details, websites and social media links may be obtained directly from businesses or from publicly available sources.
Businesses can contact us at info@solvesapp.com if they believe information displayed about them is incorrect or needs updating.
8. Who may process your information?
We may use trusted service providers to help us operate Neighbours Reviews.
Depending on the features enabled within the app, these may include providers of:
App hosting and infrastructure
App development and management
Analytics
Push notifications
Email and communications
Forms
Cloud storage
Mapping and location services
Security and fraud prevention
This may include services supplied by GoodBarber, Apple, Google and Firebase, where those services are used by the app.
These companies may process limited information on our behalf to provide their services.
We do not give third parties permission to use your personal information for unrelated purposes.
9. External websites and businesses
Neighbours Reviews helps users discover local businesses and may contain links to:
Business websites
Social media pages
Online ordering services
Booking services
Maps
External voucher or promotional pages
Other third-party websites
When you leave Neighbours Reviews and visit another website or service, their own privacy policy and terms apply.
Neighbours Reviews is not responsible for the privacy practices of external websites or businesses.
10. How long do we keep your information?
We only keep personal information for as long as reasonably necessary for the purpose it was collected.
For example:
Enquiries may be retained while they are being dealt with and for a reasonable period afterwards.
Published reviews or user-submitted content may remain available until removed, no longer required or a valid removal request is accepted.
Marketing information will normally be retained until you unsubscribe or withdraw consent.
Technical and analytics information may be retained for the period required by the relevant service provider and may later be aggregated or anonymised.
Information may be retained for longer where required for legal, security, accounting or dispute-resolution purposes.
When personal information is no longer required, we will delete it, anonymise it or ensure it is securely disposed of.
11. International data processing
Some technology providers used by Neighbours Reviews may operate servers or services outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.
12. Your data protection rights
Depending on the circumstances, UK data protection law gives you rights including:
Access: You can ask for a copy of personal information we hold about you.
Rectification: You can ask us to correct inaccurate or incomplete information.
Erasure: You can ask us to delete personal information in certain circumstances.
Restriction: You can ask us to restrict how information is processed in certain circumstances.
Objection: You may have the right to object to certain uses of your information.
Data portability: In some circumstances you can ask for information to be transferred to you or another organisation.
Withdraw consent: Where processing relies on consent, you can withdraw that consent.
To exercise your rights, contact:
We may need to verify your identity before completing certain requests.
13. Marketing
We may occasionally send information about Neighbours Reviews, local offers, promotions or featured businesses where we have a lawful basis to do so.
Where consent is required, we will ask for it.
You can unsubscribe from marketing communications at any time.
Turning off marketing emails does not necessarily stop essential service messages relating to your use of the app.
Push notifications can be managed separately through your device settings.
14. Children's privacy
Neighbours Reviews is designed as a general local discovery platform and is not intended to knowingly collect unnecessary personal information from children.
If you believe a child has provided personal information to us that should not have been collected, contact info@solvesapp.com.
15. Security
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction
No online service can guarantee absolute security, but we work with established technology providers and take reasonable steps to protect the information handled through Neighbours Reviews.
COOKIE & TRACKING TECHNOLOGY POLICY
16. What are cookies?
Cookies are small files placed on your device by websites and online services.
Neighbours Reviews and the services used to operate it may also use similar technologies within the app.
These technologies can help remember preferences, understand how services are being used and keep features working correctly.
17. Types of cookies and technologies we may use
Strictly necessary
These are required for important functions of the website or app and may include security, navigation and essential functionality.
Functionality
These help remember choices such as preferences, settings or location-related options.
Analytics and performance
These help us understand:
How people use Neighbours Reviews
Which pages or app sections are popular
How users navigate through the app
Whether features are working correctly
Where technical improvements are needed
Where required by law, non-essential tracking technologies will only be used after appropriate consent.
18. Managing cookies and permissions
You can control cookies through your web browser.
You can also control app permissions such as:
Location
Notifications
Photos
Camera
through the privacy and permissions settings on your mobile device.
Disabling certain permissions may prevent some Neighbours Reviews features from working properly.
19. Changes to this policy
We may update this Privacy Policy when Neighbours Reviews changes, new features are introduced or legal requirements change.
The latest version will be made available through the app or our website.
Last updated: 6 September 2026
20. Contact us
Questions about privacy, your information or this policy can be sent to:
Neighbours Reviews
Operated by: Solves App
Email: info@solvesapp.com
21. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can investigate.
You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
More information is available at ico.org.uk.